What Are Our Return Procedures?
You must make your return within 14 days from the date you receive your order.
The product or products must not be used.
The labels of the product or products must be on the product and in undamaged condition.
You can return the product you purchased from Behice Sağlam within 14 days from the date you receive it from the courier, by applying to Behice Sağlam. If the product does not comply with the return conditions, the product can be sent back to your address.
Put your order sheet in one package with the items to be returned. Deliver the package to Yurtiçi Kargo with the return shipping code. Just enter the code and you don't need to specify a Return address.
How can I do the return process?
You can go to 'My Orders' from the 'My Account' section at the top right of Behicesaglam.com or you can create a request by clicking the Easy Return button at the bottom of the Home page.
If you have purchased more than one item from the same item, you must also select the number of items to return.
How Can I Get My Return Code?
After your return request is approved, you can access your return code from the 'My Account' section on the home page or by clicking the 'Easy Return' button.
What is the return period for purchases?
After the product reaches us, your refund will be made to the card you shop with. The refund period will be transferred to your account within 7-14 business days, depending on the banks.
Who Will Be Responsible for Return Shipping Costs?
Return shipping fee is your responsibility. After the product you send with a counter payment reaches us with the domestic cargo company, your shipping fee will be deducted from the product price and your refund will be transferred to your account. If you want to send your return cargo with another cargo company, please note that the shipping fee must be covered by you.
When will the product/products I return be refunded?
After examining the compliance of the products reaching our warehouse with our return policy, if you made your payment with a credit card, your IBAN number that you shared with us will be refunded within 15 days according to your payment method. latest business day. In credit card refunds, the reflection of the refund on your card may vary depending on your bank. If you still have doubts about your return, please send your request to our whatsapp line 543 960 66 65 or call our customer service at 0850 241 78 65.
What should I do in case of wrong or defective product delivery?
In case of sending a defective or wrong product, please return your order from the contracted cargo company with the current contract code, with a counter payment. Your refund request will be processed according to your payment method.